Detroit Landmark Ambassador Activation

Services Associates serve as the welcoming face of a major Detroit landmark, dedicated to creating a warm, engaging, and professional experience for every visitor. As an integral part of a cross-trained guest services team, Service Associates rotate through several high-impact roles, including front desk operations, retail, ticket scanning, tour support, and wayfinding.

We are seeking individuals who bring energy, reliability, and genuine enthusiasm to their work. A successful Service Associate will demonstrate consistent attendance, follow directions meticulously, maintain focus, and take immense pride in representing both the landmark and the vibrant city of Detroit. This role is ideal for candidates who are passionate about service, enjoy staying active throughout their shifts, and thrive in a dynamic, guest-facing environment.

Key Responsibilities:

• Provide warm, informed, and proactive assistance to guests, ensuring an elevated visitor experience.
• Maintain attentiveness at all guest interaction points and adhere to scheduled break times.
• Uphold access control protocols for visitors, tenants, and staff.
• Respond to public inquiries via email and direct questions to the appropriate department when necessary.
• Support retail operations through POS transactions, restocking, maintaining product knowledge, and providing professional customer service.
• Assist with public tours by guiding guests, setting up signage, and managing visitor flow.
• Serve as wayfinding support during busy periods, ensuring guests confidently navigate the landmark.
• Maintain workstation cleanliness, adhere to uniform standards, and model professionalism at all times.
• Identify low-stock retail items and assist with inventory procedures.

Qualifications:

• Previous customer service, hospitality, retail, museum, or visitor services experience preferred.
• Strong communication and interpersonal skills, with the ability to engage confidently with diverse audiences.
• Reliable, punctual, and able to follow directions consistently.
• Capable of standing for extended periods and moving throughout a large campus.
• A proactive, high-energy approach to supporting guests and teammates.