Assistant Guest Services Manager N/A Tech
Location & Schedule
Compensation
AI Summary
Join N/A Tech as an Assistant Guest Services Manager, where you will oversee guest services staff and ensure exceptional customer experiences in New York City. This full-time role involves managing front desk operations, addressing customer inquiries, and supporting smooth departmental communication.
Company Overview
B9 Model Event Staffing, with over 20 years in the industry, boasts a nationwide network of 8,000+ brand ambassadors and guest service professionals. We are committed to helping top brands create seamless events and unforgettable experiences.
Role Overview
We are seeking an Assistant Guest Services Manager for a full-time, on-site position located in New York, NY. In this role, you will supervise the guest services team while ensuring high levels of customer satisfaction. Your responsibilities will include handling customer service inquiries, managing receptionist duties, and maintaining efficient front desk operations. You will play a pivotal role in facilitating smooth communication among departments to enhance guest experiences.
Key Responsibilities
- Supervise guest services staff to maintain high service standards.
- Address customer inquiries and resolve issues promptly.
- Oversee front desk operations and receptionist duties.
- Foster teamwork and effective communication across departments.
Qualifications
- Strong supervisory skills and team management capabilities.
- Excellent customer service focus to elevate guest experiences.
- Exceptional communication skills for clear interactions with guests and staff.
- Proven ability to multitask and stay organized.
- Proficiency in Microsoft Office and relevant software.
- Previous experience in hospitality or event management is advantageous.
- A college degree is preferred; additional certification in hospitality management is a plus.
Key Highlights
- • Full-time, on-site role in New York City
- • Supervise and lead a dynamic team of guest service professionals
- • Be part of a reputable agency with over 20 years in the industry
- • Opportunity for professional growth in the hospitality sector
- • Engage directly with guests to enhance their experience
Requirements
- • Supervisory skills and ability to manage a team effectively
- • Customer satisfaction and customer service skills to handle guest inquiries
- • Strong communication skills for efficient communication with guests and staff members
- • Receptionist duties to manage front desk operations
- • Excellent organizational and multitasking abilities
- • Proficiency in using Microsoft Office and relevant software
- • Previous experience in hospitality or event management is a plus
- • College degree and additional certification in hospitality management is a plus
Responsibilities
- • Supervise guest services staff ensuring high levels of customer satisfaction
- • Handle customer service inquiries and concerns
- • Perform receptionist duties and manage front desk operations
- • Ensure clear communication across departments to facilitate guest services
Benefits
- • Competitive salary of $31.00/hour
- • Comprehensive health benefits package
- • Consistent Monday–Friday schedule with occasional weekend support
- • Opportunity to work with a nationwide, established agency with 20+ years of experience
How to Apply
To be considered, please email [email protected] with the following: - Resume - Availability - Headshot - Relevant experience - A brief description of why you're an excellent fit for this role.
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